ResolveIT

An internal IT helpdesk and service desk project in development, focused on ticket workflows, role-based access, and priority-based SLA deadlines for small organizations.

Support requests spread across chat, email, and spreadsheets make ownership, progress, and resolution deadlines difficult to follow.

The approach

The project brings support work into a shared ticket queue for a single organization. Its MVP design covers employee submissions, agent assignments, ticket stages, comments, internal notes, attachments, activity history, and priority-based SLA due dates, with separate employee, agent, and administrator roles.